FAQ

We support the most popular and trusted methods in the UK, including:

• Visa Debit

• Mastercard

• PayPal

• Instant Bank Transfer (via Trustly)

Every method we offer is fast, reliable, and fully secure. Whether you’re topping up or cashing out, your money’s in safe hands — with no added faff.

We don’t do gimmicks — just good, honest value.

New players can claim a 100% bonus up to £100 when you deposit £20 or more.

We also offer exclusive promotions tailored to your playstyle, designed to keep things fresh, fair and rewarding. No fluff. No hidden catches. Just straightforward bonuses that treat you right.

Key terms:

• 10x wagering on your deposit and bonus

• Max winnings from bonus capped at £300

• Offer expires 31 days from sign-up

Always read the full terms. We’ll never bury the fine print.

Yes — and we make sure they’re clear from the start.

To withdraw any bonus winnings, you’ll need to wager both your deposit and bonus 10x on slots within 30 days.

If you withdraw before completing the wagering, your bonus and any winnings linked to it will be forfeited.

All bonus terms are clearly presented before you choose to claim, so you always know exactly where you stand.

Without question — Spin King is built for mobile from day one.

There’s no app to install – yet... But just log in via your browser and enjoy a smooth, high-speed experience that works beautifully across phones and tablets. Whether you're on the train, the sofa or the garden bench, your kingdom of slots goes with you.

Before we can release your first withdrawal, we’ll need to verify your identity — it’s a UKGC requirement, and it helps us keep Spin King safe for everyone.

We’ll usually ask for:

• A clear photo of a government-issued ID (passport or driving licence)

• A utility bill (dated within the last 3 months) showing your name and address

The process is secure, usually quick, and only needs to be done once. Get verified early and you’ll enjoy faster withdrawals later. Our friendly customer support is here to help, if you need it.

Both are set at a simple £10.

Withdrawals over £10 are processed free of charge, and there’s no maximum — whether you’re withdrawing £50 or £50,000, your winnings are yours to keep.

We believe in fair play, from start to payout.

It will take 1-3 banking days for Visa Debit and MasterCard Debit after your withdrawal has been approved. If you use PayPal or Instant Bank Transfer, it will happen instantly once your withdrawal has been approved.

There is no withdrawal limit. If you are lucky enough to win a £25,000 jackpot for instance, you can easily withdraw the funds immediately. As usual, please note that it takes 1-2 banking days for your funds to reach your account after requesting the withdrawal.

Withdrawals of £10 or more are free of charge, except when using PayPal, where a 3% fee is applied. For withdrawals under £10, a £1 fee will be charged regardless of the withdrawal method.

No. Tax has already been paid for your winnings. As such, you don’t have to pay any tax.

To apply a limit to your account please click here.

A loss limit will not keep you from depositing or withdrawing. Let us give an example of how a loss limit works:

If you have a monthly loss limit of £100, you will be able to lose £100 of your own money and lose all winnings you have gotten along the way that month. This means that you will never exit a month with a loss that is larger than what you have set your loss limit to. If you have £200 left in your game account when you reach your loss limit, you cannot purchase any more spins but you can withdraw your balance.

We hope that you will contemplate how much you would be comfortable losing each month in correlation to your personal finances and set your loss limit to this amount.

Your new loss limit will go into effect immediately after setting it for the first time and after lowering it. If, on the other hand, you want to raise or completely remove an existing loss limit, it will take 24 hours before the change goes into effect. This is done to ensure that you have adequate time to reconsider your decision if needed.

For more information please visit our Responsible Gambling page.

Close your account

Please note that a closed account can be reopened again in the immediate future.

To close your account please click here.

Cooldown

Here you can cooldown your account for 2 hours, until tomorrow, 24 hours 1 week, 1 month og 6 weeks. A cooldown will prevent you from playing within the chosen timespan.

If you instead wish to add a cooldown please click here.

Self-exclude

Here you can self-exclude for a period of 6 months or up to 5 years. A self-exclusion will prevent you from logging in and playing within the chosen timespan.

If your instead wish to self-exclude please click here.

Gamstop

Please also consider self-excluding through GamStop, which will prevent you from playing on any online casino in the UK.

For more information please visit our Responsible Gambling page.

Never hesitate to reach out to our customer support for assistance if you have any concern regarding your gambling. We can also offer you a care call to talk about your situation and find the best solution for you. You can book a care call by contacting our support team. You can find our contact information here.

Also please visit GamStop for self-exclusion and GamCare for support and advice on gambling treatment.

For more information please visit our Safer Gambling page.

Click on "Account" in the upper right corner and then on "My Account".

The summary total is an overview of your total activity within a selected time period.

Each transaction type is summarized in one of the following categories:

- Bets

- Winnings

- Deposits

- Withdrawals

The "Bets" category contains all of your actions of wagering, such as spins and purchase of bingo tickes.

The "Winnings" category contains all of your game winnings, such as spin and bingo prizes.

The "Deposits" category contains all transactions going into your account - including your bank deposits

The "Withdrawals" category contains all transactions going from our site to outside sources - such as your bank

If any deposit or withdrawal gets cancelled, a similar correction will be made to your deposits or withdrawals category.

Activities regarding bonus offers are not included in any of the categories.

The "net deposit" is the lifetime difference between the total deposits and the total withdrawals of your account.

If you are dissatisfied with the way we handle your customer relationship or the help you have received from our Customer Support, you have the option via our Customer Support to file a complaint per telephone or e-mail, see contact information at the bottom of this guidance.

Although we accept complaints via phone, it is easier for us to summarize your complaint from a detailed e-mail regarding the matter.

Please note that we do not accept complaints via any of our social media platforms.

You have the option to file a complaint up to 6 months from the date of the incident. However, we would encourage complaints to be filed as soon as possible.

A complaint is considered to have been submitted in a valid manner when it contains clear information about your identity (full name, date of birth, home address, registered e-mail address and mobile number) and contains all relevant information about the complaint. We would like to ask you to clearly and precisely include all information concerning your complaint such as time and date, description of what took place, name of the game and any other relevant information.

If we have not received enough information regarding the case, we are forced to ask for more information.

Once we have received your complaint, we will send you an e-mail as soon as possible in which we confirm that we have received your complaint. We endeavor to send you the confirmation within 24 hours.

In the event that a complaint is not resolved to the customer’s satisfaction by us within 8 weeks of it being raised, and the customer wants to take the case further, the complaint becomes a dispute, and the customer may refer the dispute free of charge to the independent third-party dispute resolution. Disputes may be filed with eCogra here.

We would like to encourage our customers not to discuss complaints publicly, e.g. via the press or online forums, before the processing of the complaint has been completed.

Customers may not discuss a complaint or dispute in the chat rooms, regardless of whether the complaint/dispute is being processed, i.e. from the submission of the complaint until there is a final decision from us, or it has been completed.

Telephone: 0800 102 6145

Email: support@spinking.co.uk

Your affordability limit is determined by automated system checks that run continuously in the background. These checks are based on various factors and are updated at fixed intervals during your time with us.

We do not manually adjust these limits - the system applies them for all players.

The affordability limit cannot be manually changed.

Moreover we always recommend that you place suitable personal loss limits to your account to give you extra control over your play. You can add loss limits here.

Your affordability limit is reset on the 22nd of each month.

As part of UK requirements and our commitment to keeping gambling a safe and enjoyable experience, we screen all players for financial vulnerability and affordability at specific points in your customer journey with us.

If you reach your affordability limit, you will not be able to wager more until the limit resets on the 22nd of the month. You will see a clear message explaining this if it happens.

Not quite:

• The affordability limit is an automatic safeguard set by us.
• Deposit limits and loss limits are personal tools you can set yourself to stay in control of your gambling.